Look Up Complaints Against Connecticut Condo Property Managers Here

Does your property manager have a history of complaints filed against it with the Connecticut Consumer Protection Department? Well if they have you can now look it up right here.  If you would like to have details about a complaint please send me an email specifying the case; george@ctcondonews.com

The data consisting of three years of complaints was provided by the state at the request of CtCondoNews as several condo boards and owners have asked where such information could be found.

Now for some cautionary language here. This list is just a starting point for your research. If you want to dig deeper, file a complaint with the state Consumer Protection department and request a copy copy of a complaint file under the state Freedom of Information Act. A copy might cost you a small amount.

Just because complaints were filed against a property manager it doesn’t necessary mean that they did anything wrong.

If the complaint was dismissed it doesn’t mean that the complaint was not valid, it may mean that the state was powerless to do anything about it. Connecticut condo owners have the least legal rights compared to most other states.

And, if there are no complaints filed against a managerment firm it also doesn’t mean anything.

This is the latest list of all property managers registered in Connecticut.

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16 Responses to Look Up Complaints Against Connecticut Condo Property Managers Here

  1. White Birch Condos
    38 Ann St. Naugatuck, Ct. 06770
    not listed: To ADD to the lists of Condos.
    DeShamps Property Mgt.
    P.O. Box 498
    Naugatuck, CT. 06770
    Phone # 203=723-2140
    Fax# 203-723-9421

    • Alicia says:

      Is this in reference to a complaint because the complex that I live in is managed by Paulo of DeShamp and our complex is a mess and hard to get a response or a call returned. Wondering how many other complexes he manages are having the same issue. We can’t even get a list of our board members. Deshamp set up and charges us for a website with info however it has not been updated since 2011. I can’t get a calendar of the board meetings to attend either. We are all totally left in the dark. We have actually considered contacting an attorney..

  2. m maher says:

    example
    Below is my resignation letter as chair of the maintenance committee
    To: Maintenance Committee and Board of Directors
    From: Howard Danzig
    I hereby tender my resignation as Chair of the Maintenance Committee effective immediately. In doing so, I join Tom Cassidy, who recently resigned as Chair of Safety in protest.
    Management and the Board of Directors have done many good things here at Lakeridge. However, of late, transparency exists at Lakeridge only when it is in the interest of management to be open. When some of us have tried to shine the light of day on what homeowners should be told, we have been muzzled and defamed.
    I can not serve as Committee Chair under a Board that, itself, has become under the rule of dysfunctional leadership and whose credibility is increasingly in doubt. Nothing can be more reflective of its misguided mission statement than its minutes that read, “The single most important function of the board is to work well with the general manager.” (January 1, 2012)
    Pursuant to that incorrect view of its job, anyone who questions the general manager is accused of “micromanaging.” And the concept of real oversight by the board is unknown.
    The BOD should know that the single most important function of the Board is to represent its constituents – the homeowners. The General Manager serves us. Not we him. The Board is elected to represent us, not him.
    Because they did not like my report at the last maintenance meeting, the General Manager, Facilities Manager, and Board Member Dan Brinzac, rudely walked out without a word to anyone. (See My Report Exhibit A below.)
    At their next board meeting, some Board members then castigated me and Tom Cassidy, chair of the Safety Committee, who also is trying to shine light in the dark corners. And, the BOD refused to include the foregoing exhibit to Jim Bean’s report in the minutes, although they included the report itself as part of the minutes. Finally, on key issues, the minutes reflect the BOD’s opinion of what was said rather than what was actually said.
    Some Board members did not like the results of the last of each of the committee meetings over which Tom and I presided. We disagreed with how management handled certain issues and how they tried to keep the truth from homeowners. Some BOD members’ fear of the truth then caused them to misrepresent our own words and deeds and to slander us.
    It can also be no coincidence that, when some of us are planning to run for the Board, we are now the subject of character assassination and an attempt to marginalize us.
    All the while management redoubles its efforts, in endless e mails to homeowners, to boast about its accomplishments, as though doing their jobs deserves some special kudos. Empty self serving rhetoric is no substitute for the truth.
    Certain Board member liaisons have given erroneous reports of committee affairs to the Board or failed to report anything at all for months. Committees are becoming a rubber stamp for management rather than a forum for free discussion. Postings on the bulletin board have been repeatedly removed. And as of late, the General Manager has begun to exercise final say over the contents of the Lakeridge Link.
    Opinion, not fact, has now crept into Board Minutes themselves. Violation of by laws, in an effort to keep information from homeowners, has occurred. And unseemly threats against homeowners and uncivilized language from some BOD members and management has replaced respectful, considered and polite discourse.
    There is something radically wrong with any body politic where respectful debate on public issues is given mere lip service and only the opinions of sycophants are given credence.
    I support the former and reject the latter. I hope that other residents will follow. Nothing could be worse for Lakeridge than an apathetic population.
    Lakeridge can be better than ever. There are challenges ahead. Let us meet them with open minds and hearts.

    HOWARD DANZIG, ESQ.

    EXHIBIT A – MY STATEMENT REFERRED TO IN BOARD MINUTES OF JUNE 24 BUT NOT DISTRIBUTED BY THE BOARD TO HOMEOWNERS IN VIOLATION OF THE BY LAWS
    WHEN I MOVED TO LAKEDRIDGE I HAD NO INTENTION OF BEING INVOLVED IN ITS GOVERNANCE. THEN TOM CASSIDY ASKED ME TO JOIN THE SAFETY COMMITTEE. HAKKI HIMSELF ASKED ME TO BE CHAIR OF THE MAINTENANCE COMMITTEE. AND LAST YEAR CONNIE ASKED ME TO BE A MEMBER OF THE NOMINATING COMMITTEE.
    BEING INVOLVED IN THESE COMMITTEES I BEGAN TO SEE HOW, DESPITE HOW ATTRACTIVE LAKERIDGE LOOKS ON THE OUTSIDE, AND HOW OFTEN THE PHRASE “TRANSPARENCY” IS BANDIED ABOUT, THERE IS ANOTHER LAKERIDGE WHERE SECRECY, LACK OF CANDOR AND A CULTURE WHERE DISSENT IS VIEWED AS A THREAT TO MANAGEMENT AND IS ACTIVELY STIFLED. A LOSS OF TEMPER BY SENIOR MANAGERS RESULTING IN RUDENESS AND YELLING IS CONDONED.
    THEN THE GENERATOR ISSUE AROSE. OTHERS WILL SPEAK ABOUT HOW THIS WAS MISMANAGED AND HOW THE COMMUNITY WAS UNNECESSARILY DIVIDED.
    HOWEVER, MORE IMPORTANT THAN THE GENERATOR OR ANY OTHER SINGLE ISSUE AT LAKERIDGE IS THE NEED FOR TRUE TRANSPARENCY, THE RIGHT OF HOMEOWNERS TO BE INFORMED AND TO BE ABLE TO SPEAK THEIR MINDS WITHOUT FEAR OF MANAGEMENT IRE.
    WHICH BRINGS ME TO THE TWO HEARINGS HELD BY THE TORRINGTON WETLANDS COMMISSION CONCERNING THE NEW WALKING TRAIL AND THE VIOLATIONS OF WETLANDS REGULATIONS COMMITTED BY LAKERIDGE IN CONSTRUCTING PHASE ONE OF THE TRAIL.
    AS A RESULT OF THIS FAILURE TO ABIDE BY THE LAW, LAKERIDGE HAS BEEN FINED AND COMPELLED TO HIRE AN ENGINEER TO SURVEY THE PROPERTY AND REPORT TO THE COMMISSIION AS TO OUR PLANS TO RECTIFY THE ERRORS. THESE PLANS, REPRESENTED TO THE COMMISSION IN AN EFFORT TO GAIN AFTER THE FACT APPROVAL OF THE TRAIL PROJECT, CONTEMPLATE THE RECONFIGUERING OF A LARGE PORTION OF THE EXISTING TRAIL, THE BUILDING OF A LONG BOARDWALK ON CONCRETE PYLONS ON ANOTHER LONG SECTION, A BRIDGE AND MANY CULVERTS.
    AT NO TIME WERE THE LAKERIDGE HOMEOWNERS ADVISED IN ADVANCE OF THESE HEARINGS, THE THOUSANDS OF DOLLARS SPENT DUE TO THIS FAILURE OF LAKERIDGE MANAGEMENT TO PERFORM DUE DILIGENCE BEFORE RUSHING AHEAD ON THIS PROJECT, AND THE MANY THOUSANDS OF UNEXPECTED DOLLARS THAT COMPLETING THIS PROJECT WILL ENTAIL.
    BUT EVEN WORSE THAN THE FOREGOING LACK OF TRANSPARENCY WAS THE REPONSE OF THE GENERAL MANAGER UPON LEARNING THAT TOM CASSIDY, AND HOWARD DANZIG WENT TO THE TWO HEARINGS CONCERNING THIS ISSUE. RICHARD COULTER WAS ALSO PRESENT AT THE SECOND HEARING.
    AT THE FIRST HEARING, WHERE HE ADMITTED THAT HE DID NOT APPLY FOR A PERMIT BECAUSE HE “DIDN’T KNOW HE NEEDED ONE”, THE GENERAL MANAGER, UNHAPPY TO SEE US THERE, DEMANDED TO KNOW HOW TOM AND I FOUND OUT ABOUT THE MEETING. CERTAINLY, IT WAS NOT DUE TO TRANSPARENCY ON HIS PART.
    AS TO THE SECOND MEETING, ALSO NOT ADVERTISED TO RESIDENTS BY LAKERIDGE MANAGEMENT, I RECEIVED A CALL FROM HAKKI ON THE MORNING OF HIS RETURN FROM VACATION ASKING ME TO COME TO HIS OFFICE TO DISCUSS MY ATTENDANCE AT THE WETLANDS HEARING. RICHARD COULTER JOINED ME.
    WHEN RICHARD AND I ARRIVED, IT BECAME CLEAR THAT THE PURPOSE OF THE MEETING WAS FOR HAKKI TO WARN ME NOT TO “INTERFERE IN HIS BUSINESS” BY GOING TO THE HEARING. HE BROADENED THAT THREAT BY TELLING ME NOT TO TALK TO “HIS” CONTRACTORS OR “HIS” EMPLOYEES ABOUT LAKERIDGE, ESPECIALLY ABOUT JEFF’S ABRUPT RESIGNATION FROM THE MAINTENANCE STAFF.
    THIS REPREMAND FOLLOWED BY SEVERAL DAYS A PHONE CALL FROM JERRY SULLIVAN WHO CALLED TO TELL ME THAT I HAD NO RIGHT TO ASK ANY EMPLOYEES WHAT THEY KNEW ABOUT JEFF AND HIS LEAVING.
    OVER THE PAST YEAR I HAVE HEARD THAT EMPLOYEES HERE HAVE BEEN TOLD NOT TO SPEAK TO RESIDENTS ABOUT LAKERIDGE BUSINESS. THAT OBVIOUSLY MEANS THAT HOMEOWNERS ARE NOT SUPPOSED TO TALK TO THE EMPLOYEES EITHER. ARE THESE EMPLOYEES NOW A SPY NETWORK TOLD TO REPORT WHAT IS CONSIDERED SUBVERSIVE ACTIVITY TO MANAGEMENT? IF SO, WHAT A SORRY STATE OF AFFAIRS HAS BEEN ALLOWED TO DEVELOP.
    THE PRESIDENT, GENERAL MANAGER AND OTHERS ARE RESPONSIBLE TO THE HOMEOWNERS, NOT WE TO THEM.
    WE ARE ENTITLED TO ASK QUESTIONS THAT HAVE TO DO WITH LAKERIDGE AND TO GO TO PUBLIC MEETINGS CONCERNING LAKERIDGE WITHOUT BEING CALLED ON THE CARPET BY AN EMPLOYEE FOR DOING SO.
    I CAN ONLY ASSUME THAT THE FOREGOING EPISODES ARE THE RESULT OF A MENTALITY ON THE PART OF MANAGEMENT WHERE ONLY THE GOOD IS REPORTED TO THE HOMEOWNERS AND ANYTHING ELSE IS HIDDEN. THIS BUNKER MENTALITY ON THE PART OF MANAGEMENT MUST STOP.
    MOST IMPORTANTLY, NO ONE SHOULD BE TELLING A HOMEOWNER THAT HE OR SHE HAS NO RIGHT TO SPEAK FREELY TO EMPLOYEES OR ANYONE ELSE HERE AT LAKERIDGE; OR TO ATTEND A PUBLIC MEETING ABOUT LAKERIDGE; OR TO TELL OUR FELLOW HOMEOWNERS THINGS THAT MANAGEMENT WOULD RATHER THAT WE NOT KNOW.

  3. Manchester CT Condo owner says:

    Millbridge Hollow Condominiums
    Prospect Street
    Manchester, Ct

    Management Company –
    Used to be ABC out of Glastonbury, and they changed there name to Elite Managment, now located in Farmington.

    In emergencies they fail to have anyone answer after hours. They than tell you to talk to the maintanence person who is a board member in the complex. Issues never fixed.

    Elite managment very unprofessional, does not show condo owners papers that we are permitted to see. Instead they tell us to go to there office if we would like to view and copy anything.

    Dismiss what owners have to say at meetings.
    Fail to send contracters out to the property. Instead they have the maintenance person do all the work even though he is not licenced.

    Numbers do not add up upon yearly meetings when they discuss the budget. I have had an accountant look at the numbers and we were missing over 60,000.oo out of “the pot”. No one on the board relizes this.

    Management does what the condo board wants even though they are paid to manage the property.

    They fail to send out people to spray buildings inside and out.

    Elite fails to send out letters to notify owners when there is a meeting each month – this is a law.

    Elite types out unprofessional newsletters, that blatanly blames individuals for things, in the newsletter without stating names, but makes it obvious.

    They fail to return calls.

    DO NOT HIRE THIS COMPANY. UNPROFESSIONAL, UNETHICAL, AND THEY WILL CLEAN YOU DRY IN CONDO FEES.

  4. Dan says:

    Manchester, be careful of any management group. Westford Real Estate management of East Hartford/Tolland did us in by paying a contractor prior to finishing the contract and he ended up walking off the job leaving us with the bill to hire someone else to finish. They wouldn’t follow up with contractors with lower bids and claim they were unresponsive and then offer their own mait crew to complete a project. Of course only after finding more work to mysteriously be needed as the project progresses. Steer clear of them as well! They cost us thousands of dollars due to their incompetence.

  5. Patricia J Leahy says:

    We are what you call self-managed. We have a firm who does the paper work but not involved with the day to day activities. We have 5 member board all resident owners except for one who is a tenant. We have a “property” manager who has no licenses and education possibly primary school. His benefits are out of sight- his salary nearing 80,000. He is a favorite of the board and will do nothing to relieve us. During the winter he is in the basement office 24/5. When asked what he does during the winter months we are told he is the boards employee and it’s not of our business. We have a full service snow plowing company so we need HELP

  6. Roger Labarre says:

    I would like to see this site set up a process to rate experiences with management companies in CT, maybe similar to experiences with timeshare vacation properties. The requirement for these companies, and I emphasize companies, not individuals, to be “certified” by recent CT law is largely nonsense. The issue as I see it is not competence but finagling. Usually problems are expressed by the Board and management company in cahoots, at the expense of the condo owners.

  7. steve coleman says:

    Question. Out community’s Board recently hired a property manager who is being paid out of the association dues. The homeowners were told in an email he would be on site minimum 2 days per week. He rarely comes here at all and is very lax in his duties. Unless he receives a complaint from a homeowner, we never see him. He told one of our vendors that because he is being paid so little, the amount of effort he will put forth for our community will match his salary…a little. We don’t even get that. I do know that he is not a licensed property manager. I also know he has no property management experience. I have met with the board on a few occasions to voice my displeasure and all I hear from the board is that they are waiting for him to quit..which they think he eventually will. Oh boy! Please give me your opinion of all this. Thank you.

  8. Ronald Hills says:

    I agree with Roger Labarre. It would be most helpful to Boards and condo owners to have a feel for what others are experiencing with property managers. There are a lot of bad managers out there and I am sure there are some good ones.

  9. Anthony spada says:

    we have a property manager that does nothing about issues at our condos ,he drags his feet and does nothing ,who can i call ,help !

  10. Amy Winhouse says:

    I have requested minute minutes for my board and the corporate board they report to , I have asked for the financials, taxes and a copy of the property managers contract as they have never been supplied nor are posted publically anywhere- why do I have to pay for that? if never supplied on a yearly basis? Iam part of 4 condo groups that are individual but report and pay to one main board of which my board will not disclose those members/

  11. barbara cichocki says:

    Premier Property Management Services LL
    C are the worst company in the USA.
    I want to know if anyone have them as their management Thank you upfront.

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