For A Middletown Condo Owner, One Phone Call From CCOC Solved Her Problem

I wish the complaints we get are always so easy to solve. One phone call I made resulted in a win for all.

Lynn Jones of Cedar Ridge Condos in Middletown, CT could not get anyone to listen to her. She made phone calls, sent emails, and remained frustrated.

View of the back yard at a Cedar Ridge unit

Lynn’s concern was quite simple – she recently purchased new windows for her condominium unit. Yet one nearby tree was so close that several branches were starting to push through her window screen.

Lynn had contacted her association’s board of directors as well as her property management company, Imagineers – out of Hartford, looking for some fast action. She felt that her calls for help were falling on deaf ears as the offending tree continued its quest to tear through her window screen, and no one was doing anything about it.

It was at this time Lynn contacted The Connecticut Condo Owners Coalition and spoke with me about the situation.

As part of CCOC’s mission to resolve problems through amicable approaches, I knew a senior manager at Imagineers, Karl Kuegler, and decided to make a simple phone call.

Karl is always a pleasure to speak with, and he was in this case. He said that he would speak with the direct property manager for Cedar Ridge about the issue.

Two days later, I received an elated phone call from Lynn. The tree had been trimmed back and was no longer threatening to damage her windows.

“CCOC gave me the guidance and tools that I needed to resolve a problem with the property management company that I was unable to resolve myself!” said Lynn of the support of the CCOC.

We want to work with people, companies, and agencies to help make condo living truly enjoyable. Our goal is to create win/win situations for all involved – and in this case Karl Kuegler’s attention to detail shines well upon this seasoned property management company.

It would be nice if we could solve all the complaints condo owners have in this fashion. But I can tell you that based on some of the investigations we are involved in, hardball is the name of the game for many others we are trying to help.

In the meantime, Lynn remains very happy with CCOC’s assistance and has since volunteered her own time to help with some of CCOC’s several projects.


4 Responses to For A Middletown Condo Owner, One Phone Call From CCOC Solved Her Problem

  1. casey says:

    I am happy for Lynn, I only wish I wwas that lucky. Eighteen months and still ongoing. I am suffering with physical emotional and financial setbacks from a condo board president and management co. either ignoring and or dismissing 28 emergency calls of water poring in down my walls. This went on for 5 weeks and I had to get the Town invovled to get some help. $40,000.00 of damage in which I only received a quarter of that, the rest is from out of pocket. Leaving me with no emergency fund and had to go into my sons cpllege fund money. It is just not right that 2 men can make these kind of decisions without coming to investigate the problem. The president at the time never come over and management took 4 months to come to my home.My home took on so much water my son’s room had to be gutted and attic was now filled with Balck mold, and the nightmare just continued from there.


  3. Richard Crane says:

    I have problem about president who live in Florida as temp (2014) president own 1unit as rent to some one else . President didn’t come meeting but use Skype during board meeting
    I told to board that president should be here all meeting.
    Bylaws. Say president shall preside all the meeting . But not Skype .

    Help. I am deaf

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